Refine your search
Collections
Journals
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Kumar, Ravi Bhushan
- Managing Hospitality Operations.
Abstract Views :233 |
PDF Views:0
Authors
Affiliations
1 Graduate School of Business, Assumption University, Huamak, Bangkok 10240., TH
2 Centre for Hospitality & Tourism Management University of Jammu, Jammu (J&K)., IN
3 Department of Tourism and Hotel Management Kurukshetra University Kurukshetra (HR)., IN
4 Centre for Mountain Tourism & Hospitality Studies, HNB Garhwal University, Srinagar Garhwal 246174.
1 Graduate School of Business, Assumption University, Huamak, Bangkok 10240., TH
2 Centre for Hospitality & Tourism Management University of Jammu, Jammu (J&K)., IN
3 Department of Tourism and Hotel Management Kurukshetra University Kurukshetra (HR)., IN
4 Centre for Mountain Tourism & Hospitality Studies, HNB Garhwal University, Srinagar Garhwal 246174.
Source
International Journal of Hospitality and Tourism Systems, Vol 1, No 1 (2008), Pagination: 138-141Abstract
No Abstract- Indian Heritage Tourism: Challenges of Identification and Presentation.
Abstract Views :465 |
PDF Views:1
Authors
Affiliations
1 Department of Tourism and Hotel Management Kurukshetra University, Kurukshetra., IN
1 Department of Tourism and Hotel Management Kurukshetra University, Kurukshetra., IN
Source
International Journal of Hospitality and Tourism Systems, Vol 2, No 1 (2009), Pagination: 120-135Abstract
India possesses world's longest continuous civilization. Its Vedas (including Ayurveda) are now worldwide recognized as treasure of knowledge. India is a vast country with second largest population. It has very rich cultural traditions. Its rich culture is reflected in the forms of its philosophy, religion, ritesrituals, festivals, languages, literature, art-architecture, music, dance etc. However, it is tragic that despite such vastness of area and richness in all types of cultural heritage, there are very few items listed in 'World heritage list' of UNESCO. There are several countries in the world which are smaller in size and population with newer history, but have more heritage sites. This is due to lack of identification and recognition. In India most of old monuments are in shamble condition. The citizens, administrators and policy makers are equally responsible for their pathetic condition. In India, cultural tourism has largest share. Most of inbound & domestic tourists are visiting India to see the uniqueness of Indian culture. So it is very necessary to identify the rich cultural heritage so that they can be preserved and transferred to next generation.Keywords
Heritage, Heritage Tourism, PreservationReferences
- India must lobby hard to get monuments in world heritage list .The Hindu (Nov.19,1997).
- Parsai,Gargi ‘Jag Mohan orders probe (The Hindu, March 14,2000).
- Aitihasik Dhaoharon Ka Koi Taranhara Nahin,Amar Ujala (April, 7,2000).
- Rajasthan Issues diktat on Heritage Buildings (The Hindu ,October,7,2001).
- Kerala/Draft Tourism Policy: Focus on Heritage and Environment (The Hindu, September10, 2001).
- Encroachment poses threat to monuments (The Hindu ,October,1,2001).
- Subbu, Ramnath, ‘Fortunes of mid-segment may improve’,(TOI,March 2,2002).
- Pandey,Maneesh , ‘ Bihar Buddhist Circuit braces up to get big tourism push (TOI , April 18 ,2006).
- Dhawan ,Himanshi , ‘Rs.830 Crore boost to domestic tourism’.(TOI,January 1,2007).
- Sethi, Atul, ‘Threat from Skies: Khajuraho Temples developing cracks.’ (TOI ,April 15 ,2007).
- Viju B, ‘Income Potential of Historical Sites remains untapped’. (TOI ,March 3,2007).
- Monumental Blunders ,Editorial, (TOI,November 26 ,2007).
- Molesworth, S.R., ‘Heritage and Development Add Value to Each Other’, paper in 12th International Conference of National Trust in New Delhi (December 10, 2007).
- Mahadevan, K, et.al (1998) ‘The Glory of Indian Heritage’, Vedams e Books (P) Ltd., New Delhi.
- Timothy, D.J., S.W. Boyd (2003) ‘Heritage Tourism’ Person Education, London.
- Mckercher, Bob. Hilary du Cros,(2002) ‘ Cultural Tourism: The Partnership between Tourism and Cultural Heritage Management’ , Hanorth Press ,London.
- Richards, G. (ed.) (2001) ‘Cultural Attractions and European Tourism’, Cabi Publishing, London.
- Mishra ,S.K.(Director INTACH), ‘Heritage Challenges’ Paper presented as Key Note speaker in a seminar organized by Department of Tourism and Hotel Management ,Kurukshetra University ,Kurukshetra.
- Report of World Heritage, Heritage Committee, UNESCO, 2007.
- Report of Indian National Trust for Art , Culture and History (2007).
- India Year Book: 2009. Publication Division, New Delhi.
- What Makes Domestic Tourists Satisfied?An Empirical Study of Srinagar (Jammu & Kashmir)
Abstract Views :202 |
PDF Views:0
The results of the study reveal that Srinagar is naturally and culturally very important destination and, almost, all the tourist facilities are available there. However, the food and beverage, transport and accommodation sectors are not up to the mark. Therefore, the service providers of these sectors need to review their existing policies and strategies related to these areas in order to upgrade the services to satisfy the tourists in a better way.
Authors
Affiliations
1 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
1 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
Source
International Journal of Tourism and Travel, Vol 10, No 1 (2017), Pagination: 47-56Abstract
Today, the world is changing rapidly and tourists’ preferences are also changing consistently. When and where tourists’ preferences changes, it reflects from tourists’ attitude towards the destination and destination elements. Hence, this study is an attempt to examine the domestic tourist satisfaction on their visit to Srinagar and analysis of attractiveness of Srinagar. Srinagar is the main city and headquarter of Kashmir valley. It is also summer capital of Jammu and Kashmir State. However, in this study, desk and empirical research approaches are used to accomplish the objectives. This research is required to understand and considers tourists’ perceptions towards Srinagar as a tourist destination; because any destination should be tourist oriented for high tourist satisfaction, as tourist satisfaction is key for destination success. Satisfied tourists are the brand ambassadors of a particular tourist destination which uses ‘Word of Mouth’ method to hype a particular tourist destination and suggest the same destination to others.The results of the study reveal that Srinagar is naturally and culturally very important destination and, almost, all the tourist facilities are available there. However, the food and beverage, transport and accommodation sectors are not up to the mark. Therefore, the service providers of these sectors need to review their existing policies and strategies related to these areas in order to upgrade the services to satisfy the tourists in a better way.
Keywords
Tourist Satisfaction, Srinagar, Kashmir Valley.References
- Chadha, N. (2014). Tourist satisfaction with hill station destinations: A case study of Shimla town. IRJA-Indian Research Journal, 1(6). ISSN: 2347-7695
- Chon, K. S., & Olsen, M. D. (1991). Functional and symbolic approaches to consumer satisfaction/dissatisfaction in tourism. Journal of International Academy of Hospitality Research, 28, 1-20.
- Corte, V. D. (2015). Customer satisfaction in tourist destination: The case of tourism offer in the city of Naples. Journal of Investment and Management, 4(1-1), 39-50.
- Danaher, P. J., & Arweiler, N. (1996). Customer satisfaction in the tourist industry: A case study of visitors to New Zealand. Journal of Travel Research, 34, 89-93.
- Dar, H., Bhatia. L. S., Mohammad Shafiq-Ur-Rehman, & Bukhari, S. A. M. (2016). Hill station tourist satisfaction: An empirical study of Pahalgam. South Asian Journal of Tourism and Heritage (SAJTH), 9(1)
- Dunn-Ross, E. I., & Iso-Ahola, S. E. (1991). Sightseeing tourists’ motivation and satisfaction. Annals of Tourism Research, 18(430-448).
- Figuerola, M. (1985). Teoria Economica del Turismo. Madrid: Alianza Editorial.
- Gunn, C. (1987). A Perspective in the Purpose and Nature of Tourism Research Methods. In Travel, Tourism and Hospitality Research. R. Ritchie and C. Goeldner, eds., pp. 3-12. Chichester: Wiley.
- Gunn, C. A. (1988). Tourism planning (2nd Ed.). New York, Taylor and Francis
- Heide, M., Gronhaug, K., & Engset, M. G. (1999). Industry Specific measurement of Consumer Satisfaction: Experiences From the Business Travelling Industry. International Journal of Hospitality Management, 18, 201-213.
- Heung, V., & Qu, H. (2000). Hong Kong as a travel destination: An analysis of Japanese tourists’ satisfaction levels, and the likelihood of them recommending Hong Kong to others. Journal of Travel and Tourism Marketing, 9(1/2), 57-80.
- Huh, J., Uysal, M., & McCleary, K. (2006). Cultural/heritage destinations: Tourist satisfaction and market segmentation. Journal of Hospitality and Leisure Marketing, 14(3), 81-99.
- Jafari, J., & Brent Ritchie, J. R. (1981). Towards a framework for tourism education. Annals of Tourism Research, l3-33.
- Joppe, M., Martin, D. W., & Waalen, J. (2001). Toronto’s image as a destination: A comparative importance-satisfaction analysis by origin of visitor. Journal of Travel Research, 39(February), 252-260.
- Khanna, P. (2014). Motivational determinants for hill tourism: A study of Himachal Pradesh. International Journal of Business Quantitative Economic and Applied Management Research, 1(7). ISSN.: 2349-5677.
- Korzay, M., & Alvarez, M. D. (2005). Satisfaction and dissatisfaction of Japanese tourists in Turkey. Anatolia: An International Journal of Tourism and Hospitality Research, 16, 176-193.
- Khuong, M. N., & Luan, P. D. (2015). Factors affecting tourists’ Satisfaction towards Nam Cat Tien National Park, Vietnam - A mediation analysis of perceived value. International Journal of Innovation, Management and Technology, 6(4), August 2015
- Kumar, R. B., & Dar, H. (2014). Developmental Shift of Tourism in Kashmir. Abhinav International Monthly Refereed Journal of Research in Management & Technology, 3(11). Online ISSN-2320-0073
- Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as of season holiday destination. Journal of Travel Research, 38(February), 260 269.
- Leiper, N. (1979). The Framework of Tourism. Towards a definition of Tourism, Tourist and the Touristic Industry. Annals of Tourism Research, Oct/Dec. 79, 390-407.
- Lee, T.-H. (2009). A structural model for examining how destination image and interpretation services affect future visitation behavior: A case study of Taiwan’s Taomi eco-village. Journal of Sustainable Tourism, 17(6), 727-745.
- Lee, S., Jeon, S., & Kim, D. (2011). The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea. Tourism Management, 32, 1115-1124.
- Mason, R. D. (2000). Engineering statistics for business and economics (9th ed.). Jakarta, Grants.
- MacKay, K., & Crompton, J. (1990). Measuring the quality of recreation services. Journal of Park and Recreation Administration, 8(3), 47-56.
- Mathieson, A., & Wall, G. (1982). Tourism economic physical and social impacts. Harlow, UK: Longman.
- Mazanec, J. (2006). Exploring tourist satisfaction with non-linear structural equation modeling and inferred causation analysis. Journal of Travel and Tourism Marketing, 21(4), 73-90.
- Master, H., & Prideaux, B. (2000). Culture and vacation satisfaction: A study of Taiwanese tourists in South East Queensland. Tourism Management, 21(5), 445-449.
- Nag, P., & Sengupta, S. (1992). Geography of India. Concept Publishing Company, New Delhi. pp. 40-44.
- Negi, S. S. (2002). Cold Deserts of India. Indus Publishing Company, New Delhi.
- Ozdemir, B., Aksu, A., Ehtiyar, R., Cizel, B., Cizel, R. B., & Icigen, E. T. (2012). Relationships among tourist profile, satisfaction and destination loyalty: Examining empirical evidences in Antalya region of Turkey. Journal of Hospitality Marketing and Management, 21(5), 506-540.
- Peter, P. J., & Olson, J. C. (1996). Consumer behavior (4th ed.). Chicago: Irwin.
- Reisinger, Y., & Turner, L. W. (2002). The Determination of Shopping Satisfaction of Japanese Tourists Visiting Hawaii and the Gold Coast Compared. Journal of Travel Research, 41(November), 167-176.
- Przeclawski, K. (1993). Tourism as the Subject of lnterdisciplinary Research. In Tourism Research: Critiques and Challenges, D. Pearce and R. Butler, eds., pp. 9-19. London: Routledge.
- Poerwanto, (2000). Geography of Tourism in Dictates Education, Ministry of Education and Culture, University of Jember.
- Ryan, C. (1991). Recreational tourism: A social science perspective. London: Routledge
- Sadeh. E. (2012). Factors affecting tourist satisfaction and its consequences. Journal of Basic and Applied Scientific Research, 2(2), 1557-1560, 2012. ISSN 2090-4304
- Singh, R. L. (1971). India: A regional geography. National geographical Society of India.
- Smith, S. L. (1998). The tourism product. Annals of Tourism Research, 21, 582-595.
- Suanmali. S. (2014). Factors affecting tourist satisfaction: An empirical study in the northern part of Thailand. SHS Web of Conferences 12, 0102 (2014). Accessed on 03/11/2016. Retrievedfrom:http://www.shsconferences.org/articles/shsconf/pdf/2014/09/shsconf_4ictr 2014_01027.pdf
- Saleh, F., & Ryan, C. (1992). Client perceptions of hotels. Tourism Management, 13(June), 163-168.
- Tribe, J. (2006). The truth about tourism. Annals of Tourism Research, 33(2), 360-381.
- Toy, D., Kerstetter, D., & Ragheb, R. (2002). Evaluating customer satisfaction. Tourism Analysis, 6, 99-108.
- United Nations, World Tourism Organization. (1994). Recommendations on Tourism Statistics. Series M, nº 83, New York: United Nations.
- Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18(1), 84-91.
- Yuksel, A., & Yuksel, F. (2002). Measurement of tourist satisfaction with restaurant services: A segment-based approach. Journal of Vacation Marketing, 9(1), 52-68.
- Xia, W., Jie, Z., & Chaolin, G., & Feng, Z. (2009). Examining antecedents and consequences of tourist satisfaction: A structural modeling approach. Tsinghua Science and Technology, 14(3), 397-406.
- Corporate Social Responsibility in Indian Tour Operation Industry
Abstract Views :325 |
PDF Views:1
Authors
Affiliations
1 Department of Tourism & Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
1 Department of Tourism & Hotel Management, Kurukshetra University, Kurukshetra, Haryana, IN
Source
International Journal of Hospitality and Tourism Systems, Vol 11, No 2 (2018), Pagination: 82-88Abstract
Today, corporate social responsibility (CSR) has become increasingly pivotal in tourism because tourism companies have to take their responsibility for the impacts produced by their actions and contribute to sustainable development. This has become imperative for tourism businesses that they should implement strategies for being responsible towards social, economic and environment aspects. In the past two decades, corporate social responsibility (CSR) in tourism management has been the primary subject of research among the academicians. However, most of the studies have focused on macro level approaches. To conduct well established grounded body of knowledge developing models/approaches a greater critical engagement with mainstream thinking on CSR is required as well as greater conceptual and methodological sophistication in travel and tourism. Therefore, this study aims primarily to understand the literature towards CSR in tourism industry context and identify main corporate social responsibility practices used in the Indian tour operation Industry.Keywords
Tour Operation, Industry, CSR, India.References
- Abaeian, V., Kyid, Y. K., & Khong, K. W. (2014). The antecedents of adopting corporate social responsibility in the Malaysian hotel sector: A conceptual model. Abstract of Emerging Trends in Scientific Research, 1, 1-48.
- Ali, I., Rehman, K. U., Ali, S. I., Yousaf, J., & Zia, M. (2010). Corporate social responsibility influences, employee commitment and organizational performance. African Journal of Business management, 4(13), 2796.
- Artiach, T. N. (2007). D. & Walker, J.(2007) Financial Performance and Corporate Social Responsibility Proceedings of the conference of UQ Business School at the University of Queensland.
- Aupperle, K. E. (1991). The use of forced-choice survey procedures in assessing corporate social orientation. Research in Corporate Social Performance and Policy, 12(1), 479-486.
- Banerjee, A., Gokarn, S., Pattanayak, M., & Sinha, S. K. (2009). Corporate governance and market value: Preliminary evidence from Indian companies. Standard and Poor’s Financial Services, 200(12), 2.
- Barnea, A., & Rubin, A. (2010). Corporate social responsibility as a conflict between shareholders. Journal of Business Ethics, 97(1), 71-86.
- Barnett, M. L., & Salomon, R. M. (2002). Unpacking social responsibility: the curvilinearrelationship between social and financial performance. Academy of Management Proceedings, Working Paper-SIM: B1.
- Barnett, M. L., & Salomon, R. M. (2006). Beyond dichotomy: The curvilinear relationship between social responsibility and financial performance. Strategic Management Journal, 27(11), 1101-1122.
- Barnett, M. L., & Salomon, R. M. (2002). Unpacking social responsibility: The curvilinear relationship between social and financial performance. Academy of Management Proceeding, Working Paper-SIM:B1.
- Baron, D. P., Harjoto, M. A., & Jo, H. (2009). The Economics and Politics of Corporate Social Performance. In possession of Stanford University Graduate School of Business, Research Paper no. 1993, Working Paper no. 45. Retrieved 3 February 2012, SSRN: http://ssrn.com/abstract=1202390
- Bassen, A., Meyer, K., & Schlange, J. (2006). The influence of corporate responsibility on the cost of capital.
- Bedi, H. S. (2009). Financial Performance and Social Responsibility: Indian Scenario. Working Paper, retrieved 29 December 2010, http://ssrn.com/abstract=1496291.
- Besley, T., & Ghatak, M. (2007). Retailing public goods: The economics of corporate social responsibility. Journal of Public Economics, 91(9), 1645-1663.
- Bénabou, R., & Tirole, J. (2010). Individual and corporate social responsibility. Economica, 77(305), 1-19.
- Bird, R., Casavecchia, L., & Reggiani, F. (2006). Corporate social responsibility and corporate performance: Where to begin. University of Technology, Sydney Bocconi University, Milan.
- Blazovich, J. L., & Murphy Smith, L. (2011). Ethical corporate citizenship: Does it pay?. In Research on professional responsibility and ethics in accounting (pp. 127-163). Emerald Group Publishing Limited.
- Bouquet, C., & Deutsch, Y. (2008). The impact of corporate social performance on a firm’s multi-nationality. Journal of Business Ethics, 80(4), 755-769.
- Brammer, S. J., & Pavelin, S. (2006). Corporate reputation and social performance: The importance of fit. Journal of Management Studies, 43(3), 435-455.
- Brammer, S., Millington, A., & Pavelin, S. (2009). Corporate reputation and women on the board. British Journal of Management, 20(1), 17-29.
- Business in the Community (2005b). Retrieved from www.bitc.org.uk/resources/jargon_buster/cr.html (accessed 22 September, 2005).
- Caven, M., & Nomathemba, N. (2014). Community social responsibility strategies employed by Unki Mine to enhance their corporate reputation. Journal of Emerging Trends in Educational Research and Policy Studies, 5(8), 224.
- Campbell, J. L. (2007). Why would corporations behave in socially responsible ways? An institutional theory of corporate social responsibility. Academy of Management Review, 32(3), 946-967.
- Chand, M. (2006). The relationship between corporate social performance and corporate financial performance: Industry type as a boundary condition. The Business Review, 5(1), 240-245.
- Choi, J. S., Kwak, Y. M., & Choe, C. (2010). Corporate social responsibility and corporate financial performance: Evidence from Korea. Australian Journal of Management, 35(3), 291-311.
- Coles, T., Fenclova, E., & Dinan, C. (2013). Tourism and corporate social responsibility: A critical review and research agenda. Tourism Management Perspectives, 6, 122-141.
- El-Garaihy, W. H., Mobarak, A. K. M., & Albahussain, S. A. (2014). Measuring the impact of corporate social responsibility practices on competitive advantage: A mediation role of reputation and customer satisfaction. International Journal of Business and Management, 9(5), 109.
- Franco, C. E., & Suguna, G. (2017). Corporate social responsibility influences, employee commitment and organizational performance. International Journal of Research-Granthaalayah, 5(1), 23-27.
- Han, J. J., Kim, H. J., & Yu, J. (2016). Empirical study on relationship between corporate social responsibility and financial performance in Korea. Asian Journal of Sustainability and Social Responsibility, 1, 61-76.
- KPMG (2017). The KPMG survey of corporate social responsibility reporting. Retrieved from https://assets.kpmg.com/content/dam/kpmg/be/pdf/2017/kpmg-survey-of-corporate-responsibility-reporting-2017.pdf
- Manente, M., Minghetti, V., & Mingotto, E. (2015). Corporate Social Responsibility in the Tourism Industry: How to Improve CSR through Reporting Systems. In Tourism and Leisure (pp. 307-322). Springer Gabler, Wiesbaden.
- Margolis, J. D., Elfenbein, H. A., & Walsh, J. P. (2009). Does it pay to be good... and does it matter? A meta-analysis of the relationship between corporate social and financial performance. Ann Arbor, 1001, 48109-1234.
- Ministry of Tourism Government of India. (2016). Annual report. Retrieved from http://tourism.gov.in/sites/default/files/annualreports/MoT%20Annual%20Report%202016-17_English.pdf
- Sun, L., & Yu, T. R. (2015). The impact of corporate social responsibility on employee performance and cost. Review of Accounting and Finance, 14(3), 262-284.
- World Travel and Tourism Council. (2017). Travel & Tourism Economic Impact 2017. United Kingdom.